Refund policy

Return Policy WALDTRANK®

Last update date: 21/11/2025

 

Return period
Customers have the right to return goods within 14 days after receiving them, provided that the products are in their original packaging, unopened, and undamaged. No justification is required.

Shipping costs

• The original delivery/shipping costs (the cost of sending the order to the customer) are always borne by the customer and are not reimbursed.
• The cost of returning the goods is also borne by the customer.

Refund
After receipt and inspection of the returned goods, provided they are in perfect condition, we will refund the purchase price of the goods only. Delivery costs (original shipment) and return shipping are excluded from reimbursement.

Reservation
We reserve the right to make deductions from the refund or refuse reimbursement in cases of:

• damaged or excessively worn goods,
• opened or incomplete packaging,
• or other non-compliance with the return conditions.
  In such cases, we may also issue an additional invoice for any resulting costs.